What material is used for the outside of the LED products?

Polyethylene (PE) is the most commonly used plastic polymer for the outside of our LED products.

 

How do I look after my LED products?

It is recommended to charge your LED products once a month at least 1 hour to increase the rechargeable battery life in case you are not using your light regularly.

 

How do I keep clean My LED products?

Just wipe off your LED products with a damp cloth regularly to keep them clean.

 

What does Waterproof Degree IP68 Means?

Most of our products have Waterproof Degree IP68 which means they are full waterproof.

 

What does ‘inductive charging‘ mean?

Inductive charging (also known as "wireless charging") is done with a charging station. Energy is sent through inductive coupling to an electrical device, which then can use that energy to charge batteries or run the device.

 

How can I know if the item was full charged?

The indicator light will be red when charging, and become blue when full charged

 

Is there a warranty policy?

All LED products sold are covered by a 12 months warranty and commences from the purchase date on your invoice.

 

What type of payments do you accept?

We accept bank transfer, Western union

 

When can I get the price?

We usually quote within 24 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.

 

How can I get a sample to check your quality?

After price confirmation,you can place an sample order.Sample cost will be refund to your first container order.

 

Can you do the design for us?

Yes,we have a professinal team having rich experience in molding design,lighting system developing and manufacturing.Please just tell us your ideas and we will help to carry out your ideas into a perfect item.

You can pay for the molding fee and own the mold by yourselfe or we can cooperate on the molding.

 

 How long can I expect to get the sample/ container?

 Sample lead time: 5~7 working days.

 Big orders,honestly,it depends on the order quantity and designs.

 

Who will pay for the custom charge?

Please noted that shipping by any parcels for your importing would be possible occurred custom charge,it's all the same for any shipping way such as DHL/Fedex/UPS/TNT/EMS/Aramex/CDEK/Singapore EMS, it depends on different countries for different charges,usually the paying rate is about 10%-40% from the total value of the invoice according to the different countries'custom,all of them are custom charges such as declaring charge,destination handling charge,VAT charge etc,We only offered the order free shipping to deliver to your hands by courier,but what we offered is not incluuded all custom charge if possible occurred in your country,we can require us to write lower cost in invoice to declare the custom for you but paying custom charge is your duty for any citizen in your country,just because we can not control for this charge there,we do not accept any dispute for all custom problem in your country if it's your own reason to decline the custom payment.

 

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